Welcome to Awakening!

In order to help you find the answer that you are looking for, we have organised our Customer Service pages as follows:


About Us
Read this section if this is your first visit to Awakening.org. In addition to tips for new customers, this section has information about who we are (plus our copyright and disclaimer details.)

FAQ (Frequently Asked Questions)
If you have a specific question about our website, you may be able to find the answer in this section.

Shipping and Availability
Want to know how long it will take to get your order or how much it will cost? Read this section for information on our shipping rates and an explanation of the availability of titles on our site. This section also has information about customs charges that may apply to your order.

Payment Information
Visit this section for information about how you can pay for your order at Awakening.org. This page also offers information on sales tax.

E-Gift Certificates
Visit this section for instructions on how to purchase or redeem e-gift certificates and e-coupons on-line.

Search Tips
Looking for help finding something on our site? This section will tell you how to use our search engines and what the various format abbreviations mean.

Buying at Awakening
Not sure how to place an order? This section will tell you what to do. It will also answer your questions about pricing, pre-orders, new releases and gift services.

Returns & Cancellations
Do you want to send something back to us? This section outlines our Returns policy and tells you how to cancel your order before it ships.

We want to hear from you...

If you have a question or suggestion for our Customer Service department, please click here to send us a message. We will reply to your message within 24 hours.