Includes "Returns", "Cancellations", "Exchanges", and "Lost or Damaged Product" Information

Returns Policy

Awakening will be happy to exchange or refund unopened or proven defective product within 7 days of receipt of your order.* Opened product will not be exchanged.

The original receipt must accompany all returns.

Awakening -- Returns Dept.
2427 Bond Street
University Park, IL 60466
(208) 534-2600

If any item in your order has a cracked jewel case, contact our Customer Service Department by clicking here. We will ship you a replacement jewel case at no extra charge.

Unless we have made an error in order processing or shipping, return shipping fees will apply. For your convenience, shipping charges will be automatically deducted from your refund or e-coupon.

Please note that we can process returns only for items purchased from Awakening.

Awakening is not responsible for lost returned packages. Awakening reserves the right to reject a return if any of the above conditions are not met or in the case of excessive returns.

Cancelling Your Order

Your order can be cancelled at any time before your order is in the shipping process by going to the Customer Service page from the navigation bar at the top of any screen.

To cancel your order, select Order Status at the top of the "your account" page. From this page, you will be able to view all of the orders that you have placed with us. To cancel your order, click the "remove button" next to your order number. If there is not a "remove button" next to your order; it has already entered the shipping process and can no longer be cancelled

If you have submitted an order in error or changed your mind after your order is in the shipping process, we do accept returns. For more information about our return policy, please see above.

Exchanges

If you need to exchange any unopened item, simply return the item within 21 days of purchase (refer to the Returns section) and place an order for the item that you want. You will be charged for the shipping on your new purchase unless the exchange is at the fault of Awakening.

Lost or Damaged Products

If you receive any item that is damaged, you can contact our Customer Service Department by emailing orders@awakening.org.

Include all the details and we will send you a replacement. Once we have received the damaged product at our fulfillment centre, we will credit your account for the full amount of the return shipping charges.

If your item is lost during shipment, we will replace it. In order to confirm that an order has been lost, we must wait until the maximum delivery time has expired before replacing your product.